Privacy Policy

1. Who We Are

Merced Epoxy Flooring & Concrete Polishing is a concrete flooring contractor located at 2130 H St, Merced, CA 95340. We operate the website at mercedepoxyflooringandconcretepolishing.com. This Privacy Policy explains how we handle information collected through that website and through direct contact with us.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information You Provide

When you fill out a contact or estimate request form on our website, we collect the information you submit. This typically includes your name, phone number, email address, service address, and a description of the project you have in mind. We use this information to respond to your inquiry and schedule an estimate.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may automatically collect certain technical information. This includes your IP address, browser type, the pages you view, the links you click, and the date and time of your visit. This information does not identify you personally and is used only to understand how visitors use our website so we can improve it.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies. A cookie is a small file stored on your device that helps websites remember information about your visit.

We may use cookies for analytics purposes - to count visitors and understand which pages are most useful. We do not use cookies to track you across other websites or to serve targeted advertising. Most browsers allow you to refuse or delete cookies through their settings. Doing so may affect how some parts of our website function, but it will not prevent you from requesting a quote or contacting us.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or service request.
• To schedule and conduct free estimates.
• To communicate with you about your project before, during, and after work is completed.
• To send follow-up messages related to the services you requested.
• To improve our website and better understand how visitors find and use it.
• To comply with any legal obligations that apply to our business.

We do not sell your personal information to third parties. We do not share your information with any outside parties for marketing purposes without your consent.

5. How We Share Your Information

We only share your information in the following limited circumstances:

• Service providers: We may share your contact information with trusted third-party tools we use to operate our business, such as form submission services, email platforms, or scheduling software. These providers are only permitted to use your information to help us deliver services to you.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or subpoena.
• Business transfers: If our business is sold or transferred, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.

6. Data Retention

We retain personal information for as long as is reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, and complying with legal obligations. If you ask us to delete your information and we have no legal obligation to retain it, we will do so promptly.

7. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA). These rights may include:

• The right to know what personal information we have collected about you.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information. We do not sell personal information.
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us using the information in the Contact section below. We will respond to your request within 45 days.

8. Security

We take reasonable steps to protect the information we collect from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption to protect data in transit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps or review platforms. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website after changes are posted means you accept the updated policy.

12. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your rights, please contact us: